Audio Ape Remote Frequently Asked Questions
What apps can I use Audio Ape Remote with?
What apps can I use Media Monkey with?
Any computer program can be controlled with Media Monkey. Our top 3 apps for professional live shows are:
#1 QLab (Mac only)
#2 Pro Presenter (Mac and PC)
#3 Keynote (Mac)
What devices are supported by Audio Ape?
We fully support iPads, iPod touches and iPhones that run iOS operating system (version 6 or above) No 30-pin support, lightning only. You can buy guaranteed used iOS lightning devices at a fraction of the cost here: Gazelle.com
Can I download the Instruction Manual?
When will my order ship out?
If your product is in stock and you order before 1pm EST on a weekday your order will go out that day. Orders only ship out on weekdays.
Will My Device Get Charged While Using Audio Ape?
We would never think about leaving the iOS device uncharged, that’s asking for trouble! Your Apple device will be getting fed and charged up while at the same time running the receiver too.
Is There a Belt Clip For The Remote?
If you choose not to operate the remote from your pocket, the remote does come with an included belt clip. The orientation can be configured right side up or inverted so volume buttons are on bottom and track control on top.
How Do I Pair It With My Device?
What Is Your Product Guarantee?
We know you are going to be thrilled with your Audio Ape system. If you aren’t 110% satisfied please send it back within 90 days and we will issue a full and immediate refund no questions asked. The receiver hardware is guaranteed for 3 years under normal use and conditions.
Can 2 Remotes Be Paired To One Receiver?
You can actually pair as many handheld remotes as you like to your one Audio Ape receiver.
Is The Remote Battery Replaceable?
Yes there is compartment on the back to replace the battery. Batteries are 2032 lithium coin batteries. We sell them on the site click here and they available at many stores. Under normal use the remote’s battery should last 3 years.
How Do I get Sound Out To a Sound System Or Speakers ?
Simply use the headphone jack built into Audio Ape’s receiver.
We highly recommended traveling with a DI box to connect your Audio Ape to a professional sound system.
Are My Receiver and Apple Device Protected Against Power Surges or Malfunctions?
Yes, we want to protect your investment! The receiver has a built-in circuit breaker that when a voltage spike is detected the breaker cuts power to the receiver and your Apple device in order to protect them both. When this occurs the receiver’s LED will blink red until the faulty power is removed. The receiver will then reset itself and you can plug in a working power supply for continued use.
Our Audio Ape 2.0 version has even more protection too from any faulty amplifiers, PAs or mixers it might be plugged into.
I have my show app open but the wrong track is playing?
Audio Ape’s commands go to the last app that played music on your iOS device. In order to avoid playing the wrong music please make sure after launching your show app you quickly use it to play at least one track by touching play on your actual iOS device (not using the remote). That way your show app was the last app to play music and Audio Ape will now send its commands to it.
Where Are These Units Built?
Our manufacturing and distributing is done right here in the USA. Yes, China would be more cost effective but the US has very high standards of manufacturing which Audio Ape demands for its customers, we pay, you play.
Will This Work With My Older 30-pin Cable?
We are no longer supporting the old 30-pin connectors. You cannot use a 3rd party adapter either. Your show device must have a lighting port on it for Audio Ape to work properly.
Is The Audio Ape System Battery Powered?
Audio Ape’s remote is battery (of course) The receiver is powered. In order to its huge range, the laws of science require electrical power. We supply your unit with the correct USB power adaptor and cable. However, the good news is we thought ahead and designed the receiver to be fueled by USB C power. That means you can use your own USB C power bank (battery bank for powering USB C devices)
You have to use USB C native power plugs and battery banks. You can tell if it’s a native USB C power source because it will have a USB C output without the need for any adapters. The USB C adaptor or battery bank should have its output amp rating written on the device, if it isn’t written on it then we don’t recommend using it. Don’t mistake milliamp hours “mAh” for amps “A” “mAh” refers to how long it the battery will run, not its power output. Look for a rating of minimum 2A, preferably more than that.
Can you ship outside of the United States?
Yes we ship Worldwide! This product is CE and FCC approved, that means we are registered for sale Worldwide. We operate on 433 Mhz band and are legal in all countries as of 2018.
Can you recommend a microphone and PA system?
Since we are experts in live stage audio we get questions all the time from our customers asking about the best audio gear to purchase. The products below have all earned their place as industry standard equipment in their category and offer great value for your money without compromising performance or reliability. I personally use all of them onstage myself.
Industry standard headset microphone
Industry standard wireless microphone system
Industry standard PA (sound system)
Mobile power solution for powering your whole sound set-up
Do you have a phone number?
We did use to have a phone number. Unfortunately, we found it’s much quicker and secure to keep all questions in our support system. If you have a question you will be best served by emailing firstname.lastname@example.org We look forward to helping you 🙂